InsureSec safeguards insurance counselling
It is important that insurance intermediaries act correctly and professionally with the client´s best interest at heart. Therefore InsureSec, a self-regulation institute, was formed in 2012 by the Swedish Insurance Intermediator’s Association (SFM) and a majority of the market-leading life insurance companies in Sweden. Our operation is non-profit driven and governed by the Board.
InsureSec aims to increase overall quality, client value and the distribution of insurance in Sweden according to regulations.
We want to encourage competition on even terms, discourage non-reliable advice or sales and contribute to increased transparency of the insurance intermediary’s knowledge and skill, documentation and pricing.
Birger Jarlsgatan 55
SE-111 45 Stockholm
Company registration number: 556862-9587
Telephone: 08 - 410 415 75
InsureSec’s market regulation is based upon voluntary individual agreements between InsureSec and each insurance intermediary. Today we have agreements with nearly 2 000 individual insurance intermediaries and approximately 400 companies. Almost all the intermediaries in life (97 %) and approximately half of the non-life intermediaries (41 %) are licensed by us (April 2018).
Our webpage Insurance Intermediaries Registry (Förmedlarregistret) is available to the public. Anyone has the ability to look up a specific person or company or intermediaries of a certain county.
Learn more about registration of insurance intermediaries (in Swedish)
Learn more about registration and affiliation of companies (in Swedish)
Visit The Insurance Intermediaries Registry (in Swedish)
InsureSec offers knowledge tests for professionals working with insurance intermediation or insurance distribution. The knowledge tests are designed for life, non-life and personal injury insurance.
Learn more about InsureSec’s aptitude tests (in Swedish)
Further references and other information
The Swedish Financial Supervisory Authority
InsureSec is not a government agency and does not issue permits for insurance intermediation or insurance distribution. Permits are issued on application by The Financial Supervisory Authority (Finansinspektion).
Learn more about Finansinspektionen
Membership organizations and associations
InsureSec is not an association and has no members. Examples of market associations are the SFM (Swedish insurance intermediators association) and Svensk Försäkring (the industry organization for insurance companies).
Learn more about SFM (in Swedish)
Learn more about Svensk Försäkring
Except for our knowledge requirements InsureSec does not provide any learning guidance.
Learn more about preperatory education (in Swedish)
Consumer councelling and advice
InsureSec investigates and the Disciplinary Board decides disciplinary actions regarding infringement of InsureSec’s regulatory standard or good insurance intermediators practise.
If you have a case which does not involve InsureSec’s regulatory system or good insurance intermediators practise, or if the insurance intermediator does not have an agreement with InsureSec, please refer to the government agency.
The Swedish Consumer Agency
Konsumentverket, The Swedish Consumer Agency, is a government agency whose task it is to safeguard consumer interests when it comes to information supplied during marketing campaigns and during the purchase of insurance products. Konsumentverket provides a national information service called Hallå konsument (Hello customer) where the consumer can have answers for questions regarding purchased services, contracts and complaints.
Learn more about Konsumentverket
Learn more about consumer guidelines etc. from Hallå konsument
The National Board of Consumer Disputes
Allmänna reklamationsnämnden (ARN), The National Board of Consumer Disputes, handles disputes that regard consumer insurance i.e. home insurance, pet insurance, pensions and capital insurance.
Learn more about Allmänna reklamationsnämnden
The Swedish Consumers' Insurance Bureau
Konsumenternas försäkringsbyrå, The Swedish Consumers' Insurance Bureau, offers independent and free guidance for banking and insurance to customers. They help individuals interpret terms and conditions, describe laws and rules, as well as, inform and compare insurance products.
Learn more about Konsumenternas Försäkringsbyrå